1. Purpose of collecting personal information

The collection of customer information includes the following purposes :

• Customer support: purchasing, payment, and delivery.
• Providing product information, services, and support according to customer requests.
• Sending notifications about our latest programs and products.
• Resolving issues that arise during purchases.

2. Collection range

We collect personal information from customers when placing orders on the website:

• Full name
• Email address
• Phone number
• Address

3. Information storage time

Customer personal data will be stored until a cancellation request is made. In all cases, Customer personal information will be kept confidential on phevaworld.com server.

4. Persons or organizations that may have access to the information

• Shipping companies: Information such as name, address, and phone number will be provided to facilitate delivery.
• Company employees: Specialized departments will serve customer care during the use of the product.
• Linked programs, co-implemented or outsourced activities for the purposes stated in Section 1, with personal information security requirements always applied.
• Legal requirements: We may disclose personal information if required by law and if such disclosure is reasonably necessary to comply with legal processes.
• Business transfer (if any): In the event of a full or partial merger or consolidation with another company, the buyer will have the right to access information stored and maintained by us, including personal information.

5. Storing and Managing Personal Information address

• Pheva Co., Ltd.
• Address: 10 Nguyen Thi Minh Khai, Thach Thang Ward, Hai Chau District, Da Nang City, Vietnam
• Email: info@phevaworld.com
• Phone: 0236 3566 030

6. Customer rights to access and edit data

If you have any requests regarding access and correction of personal information provided, you can send an email to: info@phevaworld.com.

7. No data disclosure

At phevaworld.com, protecting your personal information is very important. phevaworld.com commits not to share, sell, or rent your personal information to anyone else. phevaworld.com commits to using your information only in the following cases:

• Improving service quality for customers
• Resolving disputes and complaints
• When required by law enforcement

phevaworld.com understands that protecting your personal information is our responsibility. If you have any questions or suggestions related to phevaworld.com privacy policy, or if your personal information is being used for the wrong purpose or scope as announced, please contact us via email at: info@phevaworld.com.

8. Resolution of complaints related to personal information

By using phevaworld.com, you agree to the terms we stated above. We are committed to protecting our customers’ personal information in every way possible. We use encryption systems to protect this information from unauthorized retrieval, use, or disclosure.

In case of customer complaint about the use of information contrary to the stated purpose, we will resolve it according to the following steps:

• Step 1: Customers send feedback about personal information collected contrary to the stated purpose.
• Step 2: The Customer Care Department receives and resolves the issue with relevant parties.
• Step 3: If the issue remains unresolved, we will bring it to the competent authorities for resolution.

We always welcome comments, contacts, and feedback from customers about this “Privacy Policy.” If customers have related questions, please contact us at info@phevaworld.com